We're proud to announce that Rakuten Americas was selected as a Gold winner at this year's Stevie Awards for Great Employers! Rakuten Super Logistics. We've been with them for several years. As a member of the Rakuten family of companies, RSL utilizes International and domestic FMC licensed air, road, ocean and railway freight forwarding; transportation brokerage and warehousing services are available. 4% Cash Back. Browse Rakuten office locations by region or country. So we challenge ourselves to evolve, innovate and experiment, to create a better, happier future for everyone. Shell be able to reach local communities around the world on Rakutens platforms. Once we partnered with Rakuten we were able to put our products in 3 facilities which made a big difference in cost for our 10 - 20lb shipments (which makes up 805 of our business). The Bottom Line. Rakuten Super Logistics is a leading 3PL provider designed for ecommerce businesses handling high volumes of orders. If it is being sunsetted, I will give it 3 stars. The time and cost to set up is considerable. The Rakuten brand is recognized worldwide for its leadership and innovation in e-commerce, financial technology, banking, entertainment, telecommunications and biotechnology. I want to say thank you for your help in finding a warehouse so quickly. Whats really going on in the freight markets? Extensiv 3PL Warehouse Manager Error Code: ValueNotSupported. Rigorously Screened Warehouses 1,000s Evaluated. I would love some improvement on their dashboard - it is sometimes glitchy. Rakuten Super Logistics Overview. Rakuten is the most popular ecommerce site in Japan and has 15 fulfillment centers in the US. California Do Not Track Notice. The website doesnt really show that until this happens to you. While the Rakuten name is well known in Asia, the brand faced the . The Future of Fleet Management: 5 Trends and Influences That Will Drive Logistics in 2023, The five best applications for robotic lift trucks in warehouse environments, Fulfillment Facility Improved Efficiencies by 4x, 3PLs: Complete Orders Faster with Flexible Automation. Unlike many fulfillment services companies, Rakuten does not post their fulfillment rates and pricing online. Its an understanding that, with the right mind-set, we can make the future better by what we do today. For larger businesses, however, they can fulfill 10,000+ orders per month per customer, making Rakuten Super Logistics a great option for large businesses. 4) In RSL 1.0, I can also see the address that I have shipped to. Terrible customer service. Were still seeing a mismatch of supply and demand in the freight market, along with conditions that call for scenario planning. We will contact you before we connect you with vendors so that we can learn about your situation, obtain any of your contact preferences, and answer any of your questions. I have had urgent issues that never get a response. Rakuten Super Logistics U.S. was established in 2001. Thomas Register and Her tidying principles extend beyond keeping your home and workplace free of clutter. insightQuote, Inc. | All Rights Reserved. Shop Now. Swanson Health Products. They can do what we need and were looking forward to working with them. 2 Dunnigan Dr, Suffern, NY 10901, USA. Patel earned his Bachelor of Science degree in Computing and Management from Loughborough University of Technology in the UK. Thank you to all of the amazing people that make Rakuten an inclusive and innovative place to work. Rakuten is proud to be the main corporate partner of KonMari Media, the global brand behind bestselling author, tidying expert and our first-ever Joy Ambassador, MarieKondo. I suggest everyone to stay away form this company. We were having multiple issues with our 3PL fulfilling warranty replacement parts. - Terrible day-to-day customer service. I received several qualified 3PL leads that matched what we were looking for. 10 Million + Members. Before coming to Rakuten, we were in a single facility. Directions Advertisement. Latest Posts. Shop Now. - RSL is not actually delivering in 1-2 days as advertised and when questions they are saying we need to have 3 warehouses locations to do that. A calling and messaging app connecting hundreds of millions of people, for free, via messaging, high-quality voice and video calls, and more. - Disappearance of account manager. - RSL is marking orders as shipped after business hours hours where the carrier already picked up and gone for the day. They base their pricing on monthly order volume, but you must have a minimum of 250 orders to access their fulfillment services which means they arent the best option for a startup or small business looking for fulfillment services. Rakuten Super Logistics (aka RSL or Webgistix)is a 3PL warehouse network operated by Rakuten. They also partner with Shopify, Amazon, eBay, Magneto, Walmart Marketplace, WooCommerce, BigCommerce, Channel Advisor, ShipStation, and Volusion so you can integrate your business with the biggest shopping platforms. - When inventory is lost they don't pay. My overall experience through sign up, onboarding and now being an active customer has been really good. Rakuten Super Logistics newsletter codes, Rakuten Super Logistics reseller codes, Rakuten Super Logistics competitor coupon codes. The latest insights and news about Rakuten innovation and entrepreneurship. The third party logistics provider (3PL) Rakuten Super Logistics has rebranded under the name ShipNetwork after being acquired on Monday by Devin Johnson, the founder of a company that Rakuten itself had acquired in 2019.. By reclaiming his old company, Johnson now becomes CEO and owner of both ShipNetwork and its sister company, FirstMile, the Utah-based e-commerce solutions provider acquired . We do not recommend RSL as an e-commerce partner, especially for Amazon. -Last week they shipped out 28 duplicate orders, costing me over $4,000 and making our company look like idiots. Company Participants We tried to be as detail as possible to lay out all the criteria in the remark column, but RSL never read them. Rakuten Super Logistics ( aka RSL or Webgistix) is a 3PL warehouse network operated by Rakuten. What I do stress about is when an issue occurs or something needs to be handling outside of our daily orders. Their costs were low for the first few months. Company. "We assume responsibility for warehousing, warehouse technology, fulfillment, and shipping expertise," Johnson said. The third party logistics provider (3PL) Rakuten Super Logistics has rebranded under the name ShipNetwork after being acquired on Monday by Devin Johnson, the founder of a company that Rakuten itself had acquired in 2019. $1 Billion + Paid Out to Our Members. We guarantee 100 percent order accuracy; customers can rely on RSL to ship the right product - all the time; orders received before 3 p.m. local time are also guaranteed More to ship on the same day. They have all your stock (ours worth in the millions) and orders are not being sent to clients. As CEO, Ofir Eyal leads Rakuten Viber's ambitious campaign of product development and discovers new markets and business opportunities as the company further establishes itself as a major, innovative player in the global messaging market. Jan 18, 2022, 09:00 ET. Exp. I am concern if this will affect the receiving speed. Rakuten also offers climate-controlled warehousing, lot tracking, and project-based services to further accommodate your business. Lack of customer support and urgency. Before joining Rakuten, Nick was a consummate entrepreneur, founding companies in the mobile analytics and fintech industries, and consulting CPG and retail brands. Rakuten Super Logistics uses Xparcel and Smart Freight, giving you access to efficient, low-cost smart shipping and transportation of your products. In 2017, she transferred to San Mateo, California to take on the role of Chief Operating Officer at Rakuten Rewards (then Ebates Inc). "We expect this to result in both reducedcosts to our clients, as well as improved service performance. I highly recommend W&F, particularly to anyone whose business relies on a strong fulfillment partner. Team Players! From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined. Get a free shipping analysis to determine the best fulfillment strategy to increase shipping speed, and decrease shipping costs. We've been working with them for just over a year now. They have the size and capabilities to handle incredible volume but offer personalized account management for very small clients (like us). She started her career at Gap Inc. in an executive training program and progressed in ascending roles in business management and merchandising with Gap and Levi Strauss. It's corporate so there are hoops to jump if you want customization with product delivery. Acquired by Rakuten in June 2013, Webgistix changed its name to Rakuten Super Logistics in June 2014 while still operating under www.Webgistix.com. Las Vegas, NV 89119 | LocationsMoreico-website Visit WebsiteSave SupplierAdd To Shortlist, ico-website Visit Website 866-955-7793 ico-phone Call Supplier. The Rakuten Americas portfolio includes market leaders in e-commerce, marketing, advertising, business intelligence, logistics, communications and entertainment. My account manager, Jason Morgan, is super helpful and replies to my queries promptly. IMAGINE FOR AN ECOMMERCE BRAND WHAT THIS MEANS. Good sales team, HORRIBLE DAY TO DAY CUSTOMER SERVICE AND SOFTWARE. Our head office is located in the heart of Silicon Valley in San Mateo, California. their discounted fees are minimal. Exclusively for Rakuten Super Logistics clients, Xparcel changes the game for online retailers by optimizing shipping speeds and dependable delivery without increasing costs. Were creating a network that provides our clients a greater September 6, 2018 - Expansion Marks Latest Milestone For Logistics Industry Leader LAS VEGAS, September 5, 2018 (PR NEWSWIRE) Rakuten Super Logistics (RSL), the national leader in eCommerce order fulfillment, announced that it has opened two additional fulfillment centers thereby expanding its operations into the New Jersey and the Chicagoland markets. You're lucky if you got a response on the same day but if you write back, then good luck getting a response again on the same day. Eyal is a Viber veteran as he first joined the company in 2014 as the Vice President of Product before being promoted to Chief Operating Officer in 2019. Your information is shared with only pre-screened providers. It was great for our company. Contact the supplier for a quote. Sometimes, I have to email to my account manager for a faster response. A+. pallet height at 72"). 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